CUSTOMER CARE

We’ve made improvements to our website to enhance your shopping experience with us at Sundown Tunic. Expect new features that’ll make shopping even better:

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Fabric Care and Information

Modal
A term used to describe fibers of regenerated cellulose. These fibers, when fully processed and in a wet state, are able to withstand a great deal of force. This material is used when you want a naturally soft and durable garment.

Modal is currently called the new wonder fabric. Made from beech wood chips, this fabric combines the benefits of natural fiber and the fantastically soft feel of modern microfibers. It is a new kind of natural fabric with the ability to absorb moisture like cotton and the luster of silk. It remains soft and lustrous after several washes. Wear modal when you want a fine drape and luxurious feel to a garment.

Pearl Fiber
A fabric that contains nano-grade pearl powder made from freshwater pearls. It is added to a fabric fiber to increase softness and moisture management.

Adding tiny bits of pearl powder to the clothing fibers in fabric was first invented in the Far East. The purpose of this highly sophisticated process is to add a great deal of softness to the fabric. It’s been said that nano-grade pearl powder, when added to a fabric fiber, allows fabric to breathe better and manage moisture more efficiently. When mixed with other soft fibers it enhances the softness of the fabric. Wear a pearl fiber fabric when you want the ultimate in softness, comfort and breathability.

Pima Cotton
A very strong, high-grade cotton of medium staple (weave) developed from selected Egyptian cottons in the southwest United States. Pima cotton is chosen for its durability, strength and absorbency.

Pima cotton originated in the Sea Islands of South Carolina as early as the 1790s. The cotton seed was interbred with varieties from Egypt to develop the Pima variety. Improvements in Pima cotton have continued since its introduction. “The real breakthrough came in 1951 when a seed was developed and introduced that produced a pima cotton with superior fiber properties, luster and silkiness … as well as an unusually high yield,” says the Supima Association, a trade group. Cotton in general can absorb and release perspiration rather quickly, allowing the fabric to breathe. It can tolerate high temperatures and takes dyes very easily. Use pima cotton when you want a soft, natural feel that’s durable.

Sandwashed Silk
Silk is a natural filament fiber produced by the silkworm in the construction of its cocoon. Most silk is collected from cultivated worms. The chief portion of commercial silk is from Asia, primarily China and Japan. Sandwashed silk is chosen for its soft texture.

Characteristics of silk are: resiliency, aesthetics, elasticity and strength, warm in winter, cool in summer. Sandwashing is a finishing process in which the silk is literally washed with sand or another abrasive material to produce a soft, sueded feel and a faded appearance. Wear sandwashed silk when you want softness, excellent drape and outstanding feel.

Tencel
A fabric made from the cellulose found in wood pulp which is processed into a silk-like, delicate fabric.

This fiber also represents a milestone in the development of environmentally sustainable textiles. Tencel is a natural, man-made fiber. It is the trade name for the generic fiber Lyocell. Tencel is known for absorbing moisture and quickly releasing it. It’s also known for being soft because the fine surface of the fiber has low fiber stiffness. In the fabric world, Tencel is known for its “drape”. It flatters the human form. The look is luxurious and refined. It is also known to be more comfortable for those with sensitive skin. Wear tencel when you want a great flow to a garment.

Viscose
Viscose starts out as a viscous solution prepared by treating cellulose with caustic soda and carbon bisulfide. Eventually this turns into fibers used as a textile known as rayon.

Several manufacturers have been able to make superb quality environmentally safe viscose for fabrics by using waste products and recycling them. Use viscose when you want a soft flowing look, or if it is blended with polyester to enhance the natural aesthetic and breathability of a garment.

ORDERING

Please note that Sundown Tunic designs are sold exclusively at sundowntunic.com. We are not affiliated with any other sites or organizations that may be claiming to sell our products.

We understand your concerns about online security and have engineered our site to use powerful security and encryption techniques.

Payment Methods
We accept the following payment methods:

  • MasterCard
  • Visa
  • Discover
  • American Express
  • Sundown Tunic Merchandise Credit
  • Sundown Tunic Gift Card
  • PayPal

We do not accept cash, checks, or money orders. We are only able to accept credit cards with a U.S. issuing bank.

If you use a debit card, your bank may show two transaction entries: a “pre-authorization hold” and the final sale. The hold allows us to verify your information so we may begin processing your order. This hold is typically removed by your bank within a few days. Please note that this is standard industry policy for online debit card transactions.

How to Place an Order
To begin shopping, either type a 5-digit Product Number (e.g., 12345) from any marketing material or a product keyword in the “Search” box. Press return or the Go button. If an exact match appears, you will be directed to the “Product Detail” page. If your search results in more than one match, you may search again or browse the category. To view a product in detail, click the thumbnail photo.

You may also shop by category. First, click a category, then a subcategory. To browse additional photos, click the page numbers found at the bottom of your browser window.

Once you’ve made your color, size, and quantity selection from the menus on the “Product Detail” page, click “Add to Bag”. To continue shopping, search or browse again.

To complete your order, click “Shopping Bag” and follow the step-by-step instructions. When you submit your order, you will immediately receive an online confirmation number to confirm that your information was successfully captured.

After you have submitted your order and clicked the “Place Order” button, you will see a screen with your order number confirming your purchase. You will also receive an order confirmation via email.

We do not authorize the purchase of our merchandise for resale purposes. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

PRODUCT INFORMATION

Please be aware that the colors on your computer monitor may appear slightly different than the actual products due to monitor settings.

PRODUCT REVIEWS

Rating and reviewing a product is easy. Just follow these three steps:

SEARCH Find the product you would like to review using the search box at the top of the page. You may search by product name or the five-digit item number. On the product’s page, click on the “write a review” link next to the stars. You will be asked to log in to your account to write a review.

RATE Give the product an overall rating between 1 and 5 stars and then enter your review comments. Try to be specific and focus on your individual experience with the product.

SUBMIT Preview your review. If you are satisfied with it, click “Submit”. Ratings and written comments are generally posted within two to four business days.

Do Not Sell or Share My Personal Data

When you visit our website, we may store cookies on your browser to collect information. The information collected might relate to you, your preferences, or your device, and is mostly used to make the site work as you expect and to provide a more personalized web experience. However, you can choose not to allow certain types of cookies, which may impact your experience. You cannot opt-out of strictly necessary cookies as they are required for the website to function properly.

Strictly Necessary Cookies

Always Active
These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions you take which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block these, but some parts of the site will not then work. These cookies do not store personal information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Opt Out of Sale of Sharing/Targeted Advertising

As a California consumer, you have the right to opt-out from the sale or sharing of your personal information at any time. You can exercise this right using the toggle switch provided. As a Virginia, Utah, Colorado, and Connecticut consumer, you have the right to opt-out from the sale of your personal data and its processing for targeted advertising. You can opt-out using this toggle switch. For more information on your rights, please see our privacy notice.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser. If you do not allow these cookies, you will experience less targeted advertising.